• EU Shipping

    Within the European Union, we ship by DPD or FedEx for €10. The delivery time is usually 3-5 business days.

    Free shipping on orders over €100.

  • Worldwide Shipping

    All packages are dispatched by FedEx for €49. The delivery time is usually 5-7 days.

    Free shipping on orders over €100.

    Please note that additional costs such as customs and VAT may be added, for which we are not responsible.

  • Payments

    All payments are handled and secured by Mollie and PayPal.

    The currency in our store is EUR, but you can choose to see the price in your currency at the current exchange rate.

  • Made to Order

    The time of completing your order is marked on the product card.

    Generally hand-knitted gems come to you straight from our knitters, how cool!

  • Returns

    You can return the product within 14 days of receiving the shipment without giving any reason.

    Before returning contact us by email: hi@millefamily.co

    The returned goods must not bear any traces of use and must have original tags and packaging.

    Please be aware, return costs are at the customer’s expense.

    We usually process returns within 3 working days, but please allow more time during the holiday season.

  • Refunds

    After your return is accepted you should receive a refund on your bank account within 7-14 days.

    Refunds are processed using the same method as the original order payment.

    We do not reimburse costs imposed on the package during customs operations.

    If the shipment is returned to us (wrong address, cancellation etc.) customs and other carrier charges will be deducted from the refunded amount.

  • Address for Returns

    We do not accept COD shipments. It is important to keep the proof of postage.

    Mille Martyna Galla-Milewska
    Jana Kilińskiego 9/23
    05-825 Grodzisk Mazowiecki

  • Eco Awareness

    This part is important to us. We try to reuse past boxes to ship your order. We don't use tissue, no plastics, and no printed receipt. Your order is secured in organic cotton bag that you can use to organize your everyday things.

    Our warehouse stores accessories in collective boxes and clothes in compostable bags.

    We always try to minimize the impact on the environment and suggest ordering only the essentials to reduce the risk of returns.